Privacy Policy

Puppy PlayBarn is committed to protecting your privacy. This policy explains what personal data we collect and how we use it.

1. Who We Are

Puppy PlayBarn is a professional dog behaviour and training centre based in Poringland, Norfolk. You can contact us via our contact page.

2. What Data We Collect

We collect only what we need to provide our services:

  • Booking information when you reserve a class or consultation.
  • Your name, email address, and phone number.
  • Your dog's name, breed, age, and any relevant health or behaviour details you share with us.
  • Any messages you send via our contact form or by email.

3. How We Use It

We use your data to manage bookings, communicate with you about your sessions, and ensure your dog receives appropriate support. We do not sell your data or use it for unsolicited marketing.

4. Sharing Your Data

We only share your data where necessary — with our insurance provider if a claim arises, or with emergency vets if needed for your dog's welfare. Our website uses a booking system, contact form, and hosting provider; these process data securely on our behalf.

5. Photos & Videos

We may photograph or film dogs during sessions for training records or promotional purposes. We will ask your permission before using any images publicly (for example, on our website or social media). You can withdraw permission at any time by contacting us.

6. How Long We Keep Your Data

We keep client records for up to three years after the end of the service, then securely delete them.

7. Your Rights

You have the right to see, correct, or request deletion of the data we hold about you. Please contact us via our contact page and we will respond within one month.

8. Cookies

This website uses cookies to improve your experience. These include essential cookies required for the site to function, and optional analytics cookies that help us understand how visitors use the site. You can manage your cookie preferences using the cookie settings banner when you first visit the site.

9. Complaints

If you have any concerns about how we handle your data, please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Last updated: April 2026.